Help! I can’t receive calls! How to fix it.

For Apple Users

1. Check to make sure your Airplane Mode is turned off. If it already is off, turn it on, wait 5 seconds, and turn it off.

2. Make sure your DO NOT DISTURB settings are turned off. You can easily see if this feature is on by checking for a half moon on the top right corner of your display near your battery symbol. To confirm it is off, go to Settings> turn off DO NOT DISTURB.

3. Check for blocked phone numbers by going to Settings> Phone> Call Blocking & Identification.

4. Check to see if Call Forwarding is turned on by going to Settings> Phone>> Call Forwarding and confirm it is turned off.

If these issues still do not resolve the issue…

1. Check for a carrier settings update. Just like our tech gadgets have regular system updates, carriers will also update their towers for improvements to make sure we get proper cell phone reception and avoid dropped or missed calls. (Settings>General>About. There will be an options available directly from the phone to update with the carrier)

2. Make sure your iPhone is up to date with the latest software. Issues with calls can be with simply not updating your device. Those updates are made to fix glitches that occur. (Settings>General>Software Update).

3. Check your SIM card. If you have a SIM card, remove it and reinsert it. There may an issue with the SIM card (dirty or damaged, corrosion) and it needs to be replaced.

4. Call the carrier to verify there is no issue with the SIM card.

   1. Contact carrier to verify your account is set up to use the iPhone

   2. Contact carrier to verify that there are no service outages in your area.

   3. Contact carrier to verify that there are no billing related issues.

   4. Again, verify that your calls do not have errors within the carriers system.

1. Reset Networking Settings in your phone (settings>general>reset>reset network settings). Your data will not be erased but you will need to save your wifi /cellular settings, including saved networks (home or work) and VPN settings.

For Samsung Users

1. Try calling a different contact in your phone to check to see if it is just an issue with one contact.

2. Check your SIM card. If you have a SIM card, remove it for 1 minute and reinsert it. There may an issue with the SIM card (dirty or damaged, corrosion) and it needs to be replaced.

3. Call the carrier to verify there is no issue with the SIM card.

   1. Contact carrier to verify that there are no service outages in your area.

   2. Contact carrier to verify that there are no billing related issues.

   3. Again, verify that your calls do not have errors within the carriers system for phone calls.

4. Verify and make sure that the number is not on the Auto Reject List

5. Power on the device in Safe Mode to see if the issue persists.

6. Disable and remove applications that have features to block and reject calls.

7. Make sure Flight Mode is disabled.

8. Perform a Factory Reset

9. If issue persists, contact carrier.