We assign your claim the same day it is approved to a certified, licensed & bonded technician from our nationwide network of service providers. The service provider will contact you in most cases same day to schedule an appointment based on your availability for repair. All large exercise equipment pieces, major appliances & Televisions 37” or larger are eligible for in-home service.

Log into your account and navigate to the Policies tile on your dashboard. Select the File A Claim option next to your policy.

With Securranty, the deductible is $49 for mechanical malfunction or accidental damage. Whether it is cracked screen, liquid damage or any other type of damage it is only $49 for most models and $99 for iPhone XS & XS Max. Even if the device has to be replaced, we only charge the same deductible. Other providers may charge $29 for cracked screen claims, but they will charge $99 - $299 for other types of accidental damage claims. Apple Care will charge $99 for claims that are not cracked screen. With Securranty, you get the best value including Onsite Technician Dispatch or option to have your iPhone repaired at Apple Genius Bar.

We make best efforts to provide replacement phone and tablets of same color, but are unable to guarantee color of device replacement. However, we do provide replacement that match Brand, Model and GB.

When you file a claim, if a deductible is applicable, you will be prompted to pay the applicable deductible with a credit card. However, your credit card is only charged if your claim is approved.

If you are not in possession off your phone or are unable to access your device, for instructions, please click https://support.apple.com/en-us/HT201441. If you are in possession of your device, go to Settings > iCloud > Find My iPhone, then tap to turn off Find My iPhone.

Proof of purchase , store receipt for purchase of your item, is typically required to purchase our plans and to file a claim.

We assign your claim the same day it is approved to a certified, licensed & bonded technician from our nationwide network of service providers. The service provider will contact you in most cases same day to schedule an appointment based on your availability for repair. All major appliances & Televisions 37” or larger are eligible for in-home service.

Yes, you are covered for loss even when you are travelling internationally. We do not cover international shipping, however, once you file a claim, you may be authorized to have your item repaired locally and submit an invoice for reimbursement. You may also choose to have your item repaired upon return.

We make best efforts to use OEM parts when available. However, when we use Non-OEM parts, we do ensure that the item is repaired to OEM standard and quality. We stand behind the quality of work performed by our certified technicians and parts used for the life of your plan or 90 days, whichever is longer.