Microsoft-Surface-Insurance

Microsoft Surface Insurance

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Frequently asked questions
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Get answers about Securranty’s school devices coverage. Explore our full list of FAQs

Q: Are insurance and protection plans available for New, Used, and Refurbished Microsoft Surface tablets and laptops?

Yes, Accidental Damage Protection Plans, Extended Warranty (Mechanical Malfunction), and Theft coverage are available for New Surface tablets and laptops, purchased in the past 30 days.

Purchase the best Protection Plans, insurance, and warranty plan for all brands and models of Microsoft Surface. Securranty has customized programs, pricing, and claims processes for Business & Enterprise customers, K-12 Schools, Colleges & Universities, and Distributor and Reseller Partners.

Q: Can I purchase a warranty or insurance for used or refurbished Microsoft Surface purchased from eBay, Amazon, and other online stores?

Yes, Used and Refurbished Surface tablets and laptops purchased from eBay, Amazon or other online stores are eligible, if purchased in the past 30 days. However, if the device is purchased from individuals from online sites such as Craigslist or private sale are not eligible for coverage.

Q: How many claims can I file for Chromebook insurance?

With Securranty, get unlimited peace of mind with unlimited incidents coverage. Securranty offers the best Chromebook insurance compared to other insurance providers. Get unlimited peace of mind coverage. If we can’t repair it, we replace it or reimburse you for the replacement cost of the item. If we can’t repair it, we replace it or reimburse you for the replacement cost of the item.

Q: How does Securranty compare other Chromebook insurance providers?

When searching for the best insurance and warranty providers for Microsoft Surface, Securranty offers the best price, lower deductible, unlimited claims and fast repair or replacement options. Purchase your Microsoft Surface devices from eBay, Amazon, Costco, Wal-Mart, Amazon, or any other store and buy insurance online with Securranty for all brands and models of Dell, Hp, Lenovo, Samsung, Acer, Asus, Rugged Microsoft Surface, Gaming Microsoft Surface, and other manufacturers.

Q: How fast can I get my Chromebook repaired?

Once your claim is approved, you will receive a pre-paid shipping label to ship the device for a 5-day turn around, from date received at our repair facility. Watch our YouTube video to learn more about our repair and replacement options. If we can’t repair it, we replace it or reimburse you for the replacement cost of the item.

Q: How fast can business or Education customers get a Microsoft Surface tablet or laptop repaired or replaced with Securranty?

Securranty has customized programs, pricing, and claims processes for Business & Enterprise customers, K-12 Schools, Colleges & Universities, and Distributor and Reseller Partners.

Q: Can I transfer Microsoft Surface insurance from other warranty or insurance providers to Securranty?

Yes, you can transfer insurance coverage to Securranty from any of the wireless service providers and other insurance providers and save up to 40%. If transferring insurance coverage, first purchase insurance with Securranty and then cancel your insurance with the wireless service provider, it’s that simple!

Q: What does Extended Warranty (Mechanical Malfunction) cover?

Mechanical Malfunction covers failures such as Touch Screen, Bluetooth, Wi-Fi, No Power and other internal device failures.

Q: Can I pay Monthly for Chromebook Insurance?

Yes, option to Pay Monthly may be available for some of the coverage plans. Pay Monthly may not be available for Used or Refurbished devices or all coverage plans.

Q: When does coverage start for insurance of Microsoft Surface?

Coverage is effective immediately when insurance is purchased for Microsoft Surface previously insured with wireless carriers, and for Brand New Microsoft Surface. For previously used Chromebook’s coverage is effective immediately, subject to the approval of your proof of purchase.

Q: What information do I need to purchase Microsoft Surface insurance?

Once insurance purchase is completed with Securranty, an automated email with instructions will be sent with instructions to log in to your account so you can update your policy with Model Name, IMEI/Serial Number, and you can upload your receipt or email it to us at docs@securranty.com.

If purchasing insurance for Brand New Surface tablet or laptop, you will need a copy of receipt of purchase for the item from wireless carrier, online or other stores from where purchased. If transferring coverage for devices insured thru other insurance providers, proof of insurance coverage such as copy of insurance proof is required. For previously Used Microsoft Surface purchased from online stores, provide a complete copy of the receipt received via email.

Q: Is there a discount for Business and Education customers purchasing in bulk Microsoft Surface Insurance?

Yes, Securranty has customized programs, pricing, claims processes for Business & Enterprise customers, K-12 Schools, Colleges & Universities, and Distributors and Reseller Partners.

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We’ve earned our customers’ trust through right-sized protection and industry-leading service And we’re honored to have received these top ratings recognizing our efforts.