Samsung Phone Protection Plans

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Frequently asked questions

Get answers about Securranty’s school devices coverage. Explore our full list of FAQs

Q: How is my replacement or repaired device shipped?

We typically ship device using UPS or FedEx and sometimes USPS. For address with P.O. Box we typically ship via USPS. You can click on the specific claim to view the shipping & tracking details including reprinting your shipping label to ship the claim device to our repair depot.

Q: When will I receive a shipping label to ship the claim device I filed a claim on?

You will receive a shipping label to return the claim device soon as your claim is approved via email as an attachment. You may also reprint the label. Go to > Click My Account > Claims > View Claim > Shipping & Tracking > Click Reprint (Postage to Depot).

Q: How long do I have to return the broken device after I make a claim?

If we provided you a replacement device in advance, you must return the claim device promptly so it is received at our depot within 10 days of claim date. Failure to do so may result in a device replacement fee to your account.

Q: Will I receive a SIM card with my replacement device?

We provide a SIM card with replacements sent for lost & stolen claims. You may also obtain a SIM Card from your wireless provider store typically free of charge.

Quick. Simple. 24/7.

  • Same Day Repair
  • Authorized Repair Center
  • Depot Service
Exceeding expectations

We’ve earned our customers’ trust through right-sized protection and industry-leading service and we’re honored to have received these top ratings recognizing our efforts.