Q: I need help with purchasing insurance. Can I get assistance?
Yes, please call us at 832-304-2015 and we will be glad to assist with the purchase of insurance and we have staff that can assist in English, Spanish and other languages.
Q: Can I purchase insurance before the device is issued?
Insurance may be purchased before or after the device is issued.
Q: Can I purchase insurance for a device that is already malfunctioning or damaged?
If a device issued to you is already damaged or malfunctioning, we recommend you contact the school's technology department to have it repaired or replaced before purchasing device insurance. To purchase device insurance, it must be fully functional with no pre-existing failures or damage.
Q: Additional discounts available when insurance is purchased for multiple student devices?
The school district has already negotiated a bulk purchase discount on behalf of all parents and thus we are unable to offer additional discounts. Coupon codes are not valid against these purchases.
Q: Will I receive a confirmation email and receipt after completing insurance purchase?
After completing the purchase, an automated email confirming the purchase, including details of the policy purchased, is sent to the provided email address. Sometimes, these emails may get caught in the spam or junk folder.
The email will also include instructions on how to set up an account password. You may log in to the account to view details of the policy purchased. If you didn’t receive the email, reset your password by clicking on forgot password on the login page.
Q: What does the insurance policy cover?
Based on
your coverage plan, the policy will cover one or more of the losses below:
Extended Warranty covers mechanical hardware failures such as a device's Touch Screen, Bluetooth, Wi-Fi, No Power, Hard Drive failure, and other internal failures.
Accidental Damage plan covers Cracked Screens, Liquid Spills, Full Immersion, drops in the pool, chewed by a
dog, and other accidental damages from handling.
Theft/Stolen/Burglary covers a device that is stolen when stolen from a secured and locked car, home, locker, etc. It does not cover devices left unattended in
a class or other places. Additionally, the incident must be reported to law
enforcement authorities immediately.
Lost coverage covers a device that is
misplaced and cannot be located after a thorough search.
Flood, Fire, and Vandalism coverage covers damage to a device resulting from flooding, fire, or vandalism by someone other than the device's user.
Q: What do I do if the device requires repair or is lost/stolen?
If the device requires repair or is lost/stolen, please get in touch with the school's technology department to initiate a claim for repair/replacement process, or contact us if you require any further assistance.
Q: How do I access my device insurance policy to file a claim?
When you purchased device insurance, the policy and an account were created using the email address you provided. Click here to view the device insurance policy, invoice(s), and more.
To initiate a claim, please have the student take the device to school. The school's technology department will assist in processing the claim.
If you require assistance or have questions, please get in touch with us 24/7 for assistance at (832) 304-2015 or email support@securranty.com
Q: Will a loaner device be provided if my child’s device is being repaired?
The
loaner devices are covered when issued to a student after the initial device
issued is in need of repair.
Q: Can I cancel Policy for a refund If my student transfers to a new school?
Yes, you may cancel your policy for a refund.
If you cancel within the first 30 days, you will receive a 100% refund, if no claims are filed and approved. After 30 days, the refund amount is pro-rated, less any claims paid.
