New Haven Public School Student Device Insurance

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New Haven Public School Student Device Insurance
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Frequently Asked Questions

The insurance coverage must be purchased within 30 days of the device being issued to your child and prior to the device being damaged.  If you have a device issued to your child more than 30-days ago or even more than a year ago, you are still eligible for insurance, if your school or district shared information about signing up for the program less than 30-days ago.

Some schools may require that insurance is purchased before the device will be issued to the student(s). We recommend you follow the instructions of the District/School. However, it is important that insurance is purchased within 30-days of device issue and before the device experiences any failure, accidental damage, or loss.

After completing the purchase, an automated email is sent to the email address provided, confirming purchase-including details of the policy purchased.  The email will also include instructions to set up an account password. You may log in to the account to view details of the policy purchased. Sometimes, these emails may get caught in the spam or junk folder. If you didn’t receive the email, reset your password by clicking on forgot password on the login page.

The information about your student/child such as First Name, Last Name, Student ID, Asset Tag ID, and other similar information. The information request is not a requirement of Securranty but is collected at the request of the school board or management so they can identify students that have purchased insurance.

The model and serial number are updated by the school's IT department after parents complete insurance purchase, in most cases. However, parents of certain schools may be responsible for updating the model and serial number, if a school or district requires Parents to purchase insurance and file a claim when a device failure, damage, or loss occurs.

Proof of purchase or receipt for purchase of device issued to your child/student is not required to purchase insurance because the device was purchased by the school and issued to your child. As a parent, the school or district only requires parents to purchase and pay for insurance and thereafter, the IT department staff manages the policy updates and claims process.

The insurance policy covers losses based on the plan you select and purchase. The plan offered for purchase is determined by the school board and management. The insurance policy will cover some or all these coverages based on the plan you purchase: Extended Warranty (Mechanical Malfunction), Accidental Damage, Loss, Theft, Flood, and Perils.

Mechanical Malfunction covers failures such as Touch Screen, Bluetooth, Wi-Fi, No Power, Hard Drive failure, and other internal malfunction of a device including malfunction of A/C adapter/Power Supply.

Accidental Damage plan covers Cracked Screen, Liquid Spills, Full Immersion, drop in a pool, chewed by a dog and other accidental damages including damage to the A/C adapter/Power Supply.

The school district has already negotiated a bulk purchase discount on behalf of all parents and thus we are unable to offer additional discounts. Coupon codes are not valid against these purchases.

If a device issued to the student/child is already damaged or is malfunctioning, we recommend you contact the school's IT department to have it fixed before purchasing insurance. To purchase insurance on a device, the device must be fully functional with no pre-existing failures or damage.

If you were unable to purchase insurance within 30-days of the device being issued to your child, and you wish to purchase insurance, you may do so if you provide proof and verification that the device is fully functional and not damaged. After your complete purchase, please log in to your account, click on the Support icon on your dashboard, and open a support case. We will respond to the ticket with instructions on providing proof or verification that the device is fully functional and has no failures.

For loaner device and other questions related to device issued to your child, we recommend you contact the school, employer, or any organization that may have issued the device.

Yes, you may cancel your policy for a refund. If you cancel within the first 30 days, you will receive a 100% refund, if no claims were filed and approved. After 30 days refund is pro-rated, less any claims paid.

Yes, please call us at and we will be glad to assist with the purchase of insurance and we have staff that can assist in English, Spanish and other languages.

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