Accidents Happen! That's why our promise to you is to mak e the claims process simple, fast and hassle free ....so you can get back to enjoying life and work..
YOU CAN CANCEL OR TRANSFER ANYTIMECancel your plan or transfer it to someone else at any time, for any reason.
CUSTOMER SERVICEEvery time you contact us, you will speak to a team member that will assist you to a resolution.
QUICK, SIMPLE & HASSLE-FREEOur promise is to make the claims process quick, simple and hassle-free. We will keep you informed every step of the way by email or you can log into your account for status.
FAST REPAIR OR REPLACEMENT*We provide you options to have your item repaired or replaced. From Same Day Repair, Same Day Replacement, Next Day Replacement, Depot Service or Onsite Service based on your item and service options offered for the item type.
YOU DECIDEFor certain items and when available, Our Promise to let you decide how your item gets repaired. You can choose to send it to us or carry in it to your local repair shop or an Apple Genius Bar*.
MANAGE & TRACK EVERYTHINGWith our proprietary technology platform, we allow you to manage & track your protections plans, claims in real time and we keep you informed every step of the way. We give you full control to manage everything including purchasing a plan, transferring a plan, updating device information and cancelling plans.
*Certain Service Level options are available to customers based on customer type and size