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Frequently asked questions
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Get answers about Securranty’s school devices coverage. Explore our full list of FAQs

Q: How does the process work for student device insurance purchase by Parents/Students?

Securranty has simplified the entire process of insurance purchase by Parents/students utilizing our proprietary technology platform. Your schools IT administrators and staff will have complete access to view all policies purchased by students, choose whether school or parents will file claims, view and track claims in real-time, update policies with device information assigned to students. The school is under no obligation to purchase a minimum quantity of policies.. Here is how it works. 1. Get a quote & select Parents/Students will pay for insurance. 2. Your quote is saved in your account for you when you are ready to create.  3. Our system will allow you to customize the information you would like parents/students to provide when purchasing insurance such as Student name, School name, serial number and more. 4. You will also designate whether you would like parents/students to file a claim or you prefer to have the students bring the device to the IT department and your team will file a claim. 5. Our system will instantly provide you with a URL and a PDF flyer that you can post on your school’s intranet and share with parents when issuing device or prior to issuing device. 6. Once the students start purchasing insurance, you will see every policy purchased by a parent/student in your account organization’s account as well instantly. 7. Parents/students will also have an account on our system of their policy purchase and can file their own claim if you wish for them to do so.

Q: Can I purchase the insurance or warranty policy over the phone?

Yes! Please call us during business hours and one of our team members will gladly assist you with purchasing a policy over the phone.

Q: How do I add device information after purchasing a plan?

Please log into your account, select “Policies” then select the policy you wish to update. Enter your device information in the blank spaces. Please save your input to ensure the policy is updated.

Q: My model is not listed on drop-down during checkout, how do I proceed?

This may occur if the cost of your device is higher than this policy coverage limit. Please be sure you have selected the correct coverage limit. If you require assistance, please call us during business hours at 832-304-2015 or email us at support@securranty.com. We apologize for any inconvenience.

Q: How does a manufacturer warranty work with Securranty?

Our protection plan does not replace the manufacturer’s warranty but provides certain additional benefits during the term of the manufacturer’s warranty.

Q: Is there a discount on volume or large quantity of devices insured?

Absolutely!  Our pricing is based on the number of devices insured. Whether you are purchasing a group policy paid for by the school or a group policy that each student/parent will individually purchase, we assure you that you will receive the best pricing. Click on Instant Quote for a no-obligation quote.

Q: I'm having issues with a claim, what is the fastest way to get an answer?

You call us during normal business hours or you can open a support ticket and one of our claims specialists will resolve your issue ASAP.

Q: If I have issues to file a claim, how do I get assistance?

We are sorry you are having trouble filing a claim. Please call us at (832) 304-2015. If you have reached us outside of business hours leave us a brief message with your call back information. We will contact you as soon as we are open for business.

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