Hingham Middle School Device Insurance

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Hingham Middle School Device Insurance
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Frequently Asked Questions

Some schools may require that insurance is purchased before device will be issued to the student(s). We recommend you follow the instructions of the District/School. However, it is important that insurance is purchased within 30-days of device issue and before the device experiences any failure, accidental damage, or loss.
The policy covers Unlimited Repairs and Replacements. If we are unable to repair the device, we will replace it. For example, if Johnny accidentally damages the device 10 times during the policy term of 1-year or 5 Years, we will repair it 10 times or replace it 10 times if it cannot be repaired.
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Yes, as it is the nature of the insurance business. However, we do not reject claims based on discretion or judgment and only reject a claim based on the information provided by the customer and other documentary evidence. Below are Reasons for claim rejection:

Pre-existing failure or Damage: Any failure, damage, or loss existing on a device or item before the Coverage Start Date is not covered.

New Devices covered by Manufacturer Warranty for Year 1: Manufacturer warranty covers mechanical malfunction or breakdowns when a device is under manufacturer's warranty for one year, from date of purchase.

Loss is not covered by customer coverage/policy: If a customer purchase only Accidental Damage coverage and files a claim for Lost or Theft, then such loss would not be covered.

Cosmetic Damage: Any scratches, dents, or other cosmetic damage to external casings that do not interfere with the use of the device or are safe for handling and use. However, we may still perform such cosmetic repairs, at our discretion, in certain cases to prevent further damage.

Fraud, intentional damage, misuse, or abuse: If a customer provides false or incorrect information, the claim is escalated to management for review and verification before it is denied. The customer is informed that their actions may be considered fraudulent under Federal regulations.
Securranty insures all OEM brands and models of Chromebooks, MacBooks, Apple iPads, and Laptops.  OEM warranty or protection plans do not offer unlimited repairs and replacements. They do not offer comprehensive coverage to include loss, theft, flood, fire, and vandalism. To learn more about OEM warranties, click here to read our blog.
Once you complete your policy purchase, you will receive an email containing instructions on how to access your online account. Please remember to check your spam folder.
Our protection plan does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. First, we'll locate the manufacturer's contact information to help you file a claim. If the manufacturer replaces or repairs your item, we'll cover the repaired or replaced item. If the manufacturer refuses to honor their warranty because they consider your item purchased from an unauthorized retailer, we'll still cover you.
Log into your account and navigate to the Policies tile on your dashboard. Select the File A Claim option next to your policy.
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