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NRG Corporate Device iPhone & Smartphone Plans
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Frequently Asked Questions
Once you complete your policy purchase, you will receive an email containing instructions on how to access your online account. Please remember to check your spam folder.
If we have provided you a replacement in advance, then to avoid a charge to your account for value of the replacement device, we ask that the claim device is received at our depot within 10 days of the claim date. If your account is charged and we receive the device after 10 days (and within 30 days of claim date), we will issue credit less a process fee of $75. After 30 days, we may at our discretion issue a credit based on value of replacement device at the time we receive it. This charge is not applicable to service level agreements where the claim device is shipped to our depot for repair and returned to the customer without an advanced exchange.
If we have provided you a replacement in advance, then to avoid a charge to your account we ask that the claim device is shipped with all Apple ID, Samsung or Google Lock turned off and other passwords removed. Otherwise the device cannot be repaired and basically becomes a brick. Upon our receipt of a claim device with locks or passwords, you will receive an email notification with instructions to turn it off within 3 days to avoid a charge to your account. This charge is not applicable to service level agreements where the claim device is shipped to our depot for repair and returned to the customer. However, these locks will delay the repair and the return of the device.
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