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Frequently Asked Questions
Once you complete your policy purchase, you will receive an email containing instructions on how to access your online account. Please remember to check your spam folder.
ADH means Accidental Damage and Handling or Accidental Damage Protection. Accidental damage coverage if offered and purchased, covers your item from accidental drops, cracks, spills and immersion.
An Extended Warranty covers all electrical and mechanical failures that occur during normal, everyday use of your item. Some examples of covered issues include Touch Screen Failure, Wifi Failure, Bluetooth Failure, and other defects, or issues that are not a result of accidental damage, misuse or abuse.
Yes. Proof of purchase/store receipt is not needed for a school-issued iPad, laptop, or Chromebook.
After you have filed your claim and it has been approved, you can select any of the repair options available based on the policy purchased.
Yes, we cover all brands & models of laptops, Chromebooks, and Microsoft Surface devices; including, but not limited to, the Microsoft Surface Pro, Samsung Chromebooks, and Laptops (including the Samsung Chromebook Pro), HP, Lenovo, Acer & Asus Laptops and Chromebooks. Simply select the price you paid for the device to generate your price and then checkout.
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