For items covered by a Manufacturer's warranty,
• For certain items like phones & tablets, if we offered to cover your item during Manufacturer’s warranty, we will cover it. Otherwise,
• First, we'll locate the manufacturer's contact information to help you file a claim.
• If the manufacturer replaces or repairs your item, we'll cover the repaired or replaced item.
• If the manufacturer refuses to honor their warranty because they consider your item purchased from an unauthorized retailer, we'll still cover you.
For our Enterprise customers we do cover manufacturer’s warranty defect claims during the manufacturer warranty period. Unlike other providers, we do not ask you to go to the manufacturer.
